Blogs

Transit Can Be a Key Element Even for Certain Road & Bridge Projects By Mark Hairr, PTMP

By IPMI Blog posted 2 days ago
By Mark Hairr, PTMP: The Cape Fear Public Transportation Authority (dba Wave Transit), in partnership with the North Carolina Department of Transportation (NCDOT) and the Wilmington Metropolitan Planning Organization (WMPO), provided much needed relief to southeast North Carolina with expanded microtransit service and Transportation Demand Strategies (TDM) during the recent temporary closure of the Cape Fear Memorial Bridge for a preservation project. This bridge is a primary transportation corridor between the City of Wilmington and adjacent Brunswick County with an average daily vehicle count of more than 65,000 vehicles going back and forth, and its temporary ...

Beyond the Ticket: Unlocking Ancillary Revenue from Every Customer By Victoria Wallace

By IPMI Blog posted 6 days ago
By Victoria Wallace: If your parking lot is full, the revenue is rolling in, right? Not necessarily. Full occupancy doesn’t automatically translate into maximum revenue. In today’s environment, rising costs, changing mobility habits, EV growth, and increasing customer expectations mean that volume alone isn’t enough. Instead of asking: How can we add more spaces? The smarter question is: How much more value can we generate from every customer who parks with us? All too often, parking is treated as a single transaction. A space is sold. A customer is issued a ticket. Sometimes the customer returns to park with you again. Sometimes they don’t. ...

Zoom Wasn’t Invented Over Zoom By Jeff Pinyot

By IPMI Blog posted 7 days ago
By Jeff Pinyot: I wonder if Orville Wright would have ever invented flight if his brother Wilbur wasn’t by his side in their bike shop in Dayton, OH. Of course, they are both credited with the first sustainable flight flown over the Outer Banks of Kittyhawk North Carolina. Success comes mostly through failure. The Wright Brothers knew plenty of failure. In the same room, the boys sketched, dreamed, tinkered and collaborated one of the most important and significant inventions the world has ever conceived. The boys won the Race for Flight. There isn’t a bit of a chance that it would have happened over a Zoom call. From a garage in San Jose to a dorm room ...

Hitting Reset: How Royal Oak Is Rebuilding Its Parking Program By Allison von Ebers

By IPMI Blog posted 8 days ago
By Allison von Ebers: Like many cities, Royal Oak didn’t suddenly end up with a complicated parking system. Over time, well-intentioned upgrades, new policies, and layered technologies created a program that no longer matched the way people experience parking day to day. What was meant to make parking easier had, in some cases, made it more confusing for customers and more cumbersome for staff. Rather than continuing to patch individual issues, city leadership deliberately chose to step back and reset the program with a long-term view. That reset started with a simple shift in perspective: parking isn’t just about where a car sits. Parking shapes how easy ...

May/June’s Ask the Experts – More Great Answers!

By IPMI Blog posted 12 days ago
We received so many great responses to the May/June 2026 question that we couldn’t fit them all in one place! Click here to see the responses featured in Parking & Mobility magazine , then keep reading for even more insights. What does a “resilient revenue model” look like for parking, transportation, and mobility organizations in 2026? @Katherine Beaty , PTMP, CEO/President, Beaty Solutions A resilient revenue model in 2026 assumes parking demand will continue to change and is designed for that reality rather than fighting it. It monetizes access and the curb, adjusts pricing as behavior shifts, and is willing to let go of ...

2026 ISV Playbook: Three Imperatives By Kim Molinaro

By IPMI Blog posted 14 days ago
By Kim Molinaro: SVs can navigate change and add value in the payments arena by focusing on a few key goals Independent Software Vendors (ISVs) face a web of new challenges in facilitating payments: Merchant expectations are rising, payment environments are getting more complex, and software platforms are under pressure to deliver more connected, secure and value‑driven commerce experiences. These challenges require ISVs to sharpen their focus on what’s most important to succeed in the current environment. For 2026, we advise ISVs to concentrate on three key goals. These represent the biggest opportunities to strengthen competitive position, deepen merchant ...

Reaping the Benefits of AI Without Getting Lost in the Hype By Matt Brooker

By IPMI Blog posted 20 days ago
By Matt Brooker: I like to think I’m tech savvy. I love geeking out on systems thinking, automation, and leveraging technology to work smarter. In many ways, I’m very excited about what AI can do. At the same time, the proliferation of AI slop, occasionally frustrating shortcomings of the tools, and the sheer ubiquity of the topic in our personal and professional lives sometimes leaves me thinking “enough with the AI already…”. If this resonates with you, here are a few ways to reap the maximum benefits from AI without getting lost in the hype or succumbing to AI-fatigue: Create a culture of experimentation collaboration. Seeing examples of how colleagues ...

The Spaces Between Us By Jade Neville

By IPMI Blog posted 21 days ago
Why women’s safety in parking starts with who’s in the room By Jade Neville: I’ve stood in poorly lit parking garages on both sides of the Atlantic, and the feeling is exactly the same. That instinctive shift in awareness — keys ready, pace quickened, a quick text to let someone know you’ve arrived safely. It doesn’t matter whether I’m in a UK multi-storey or a parking garage Stateside. The experience is universal. As Chair of the Women’s Safety Group for Women in Transport, I see this every day. And the data backs it up — nearly half of women report feeling unsafe walking alone in a parking garage at night. Yet these spaces are so rarely shaped by ...

Workplace Accidents and Human Factors Go Hand in Hand, even in the Parking Industry By Scott Rohde, PECP, PTMP

By IPMI Blog posted 22 days ago
By Scott Rohde, PECP, PTMP: Workplace accidents are very common, even in the parking industry. But should it be? Workplace injuries are in the tens of thousands each year. Economically, over 50 billion dollars is lost each year in accidents. Human factors are the cause in a vast majority of cases. But often there is a connection between human factors and other causes. Understanding how people work and creating safeguards (rules, safety plans and supervision) can go a long way to prevent deaths and injuries if applied correctly. Many types of errors exist, managers don’t think about them often. Two specifically involve information processing errors ...

Hilton or Marriott By Jeff Pinyot

By IPMI Blog posted 27 days ago
By Jeff Pinyot: Paper or plastic, Ginger or MaryAnne, Left or Right, so many decisions. That reminds me, do you remember the episode of Gilligan’s Island where they were just about to get rescued off the island when Gilligan did something stupid to ruin it? One of the most impactful decisions you will ever make is where to cast your hotel loyalty (tongue in cheek). As a frequent flyer, I’m Southwest all day long as that Companion Pass is the best perk in the travel industry. Many years ago, I chose Hilton, despite Paris. Many a high school spring break was brought to the Pinyot family courtesy of Hilton Honors points, and my Lifetime Diamond achievement. ...

Rethinking Parking: A Student’s Journey Toward Interoperability By Joseph LoSchiavo

By IPMI Blog posted 29 days ago
By Joseph LoSchiavo: A few months ago, my college, Schoolcraft College, hosted a business pitch competition. Intrigued by the opportunity, I immediately opened the Notes app on my phone — where I had been collecting ideas for years — and began revisiting one concept that had stuck with me: an interoperability platform for parking. At its core, the idea was simple. Why do drivers need to download and manage multiple parking apps — sometimes two or three just to navigate a single city? Why isn’t there a way for these platforms to communicate with one another? I set out to explore the possibility of a more connected, seamless system that prioritizes the user ...

Vehicle Intelligence: Why Vehicle Identification Must Go Beyond the License Plate By Laura Caillot

By IPMI Blog posted 04-15-2026
By Laura Caillot: License Plate Recognition is entering a new phase. As parking, mobility, and access systems become fully automated, the license plate is no longer just a reference point; it is the transaction key tied directly to revenue, access rights, compliance, and customer experience. And that raises an important question: Is one identifier enough? In real-world environments, license plates are often dirty, damaged, partially obstructed, or inconsistently captured across cameras. Variations in plate formats, vanity designs, and lighting conditions add further complexity. When operations depend entirely on optical character recognition (OCR) reads, ...

New 5-Part Parkonomics Series Examines LA’s $26 Billion Olympic Transportation Bet By Andrew Sachs, CAPP

By IPMI Blog posted 04-14-2026
By Andrew Sachs, CAPP: Parkonomics has published a five-part investigative series examining the transportation infrastructure investments tied to the 2028 Los Angeles Olympic Games. The series, co-authored by Andrew Sachs, CAPP and Kevin Bopp with original interviews featuring Frank Ching of LA Metro, applies a mobility economics framework to evaluate whether LA’s $26 billion in Olympic-adjacent transportation spending will produce lasting value or follow the pattern of past host cities. The investigation examines the failure patterns of Athens (2004), Rio (2016), Montreal (1976), and Sochi (2014), analyzes the conditions that made Barcelona (1992) the ...

Your Face Is Your Logo By Trystan Henry, PECP

By IPMI Blog posted 04-13-2026
By Trystan Henry, PECP: One of the unique aspects of the parking and mobility industry is how relationship-driven it is. Over time, professionals begin to see the same people across conferences, committees, and industry discussions. In many ways, the industry functions as a close professional community where reputation and relationships travel quickly. Because of this, personal visibility matters. A simple way to think about it is: your face is your logo. You don’t have a personal marketing team. People tend to remember individuals before they remember organizations. When someone consistently participates in industry conversations, contributes ideas, ...

Automation With Guardrails: Bringing Generative AI to Parking By James Paden

By IPMI Blog posted 04-07-2026
By James Paden: Generative AI is moving at lightning speed. Headlines predict sweeping change. Vendors and software companies are promising fully automated agents. Our bosses (and their bosses) are demanding an AI strategy yesterday. But parking doesn’t need more hype. It needs discipline. Our industry has been a quiet leader in AI for years. License plate recognition, occupancy counters, and enforcement systems already rely on intelligent technology operating at scale. Generative AI simply adds a new layer — the ability to understand intent and communicate in natural language. That creates real opportunity at every point we interact with motorists: answering ...

Thinking About Traffic Control By Scott Rohde, PECP, PTMP

By IPMI Blog posted 04-06-2026
By Scott Rohde, PECP, PTMP: In this blog, I hope to present some information and guidelines regarding temporary traffic control. Typically, we think about traffic control in the context of police officers, construction crews or those involved in flagging operations. But as parking professionals we have to consider major events (planned or unplanned) or special event parking also include traffic getting to the parking space. Most major event venues in universities do not have unlimited resources to hire significant numbers of police to direct traffic. Police of course are best suited to direct traffic on roadways and approaches to the parking area. But ...

Waymo and the Art of Accountability By Carmen Donnell, PTMP

By IPMI Blog posted 04-01-2026
By Carmen Donnell, PTMP: When you think about using an autonomous vehicle, is your reaction ‘No Waymo’? Or are you curious about the changing technology around us and instead think ‘Yes Waymo’? Being that I live part time in Phoenix, I have become quite accustomed to seeing Waymo on the streets around us for almost a decade now. First as a testing ground in Tempe and then mainstream as one of the first launch cities in the US. About 18 months ago, my husband Nathan transitioned from Uber to Waymo when it was possible, and I quickly followed suit. Now, I have had numerous experiences, with a wide variety of stories that I can [and frequently do] tell. ...

Rethinking the Curb: From Observation to Evidence-Based Decisions By Dr. George J. Mclean, PTMP, MPA, DBA

By IPMI Blog posted 03-31-2026
By Dr. George J. Mclean, PTMP, MPA, DBA: Across the parking and mobility industry, I see leadership undergoing a quiet but significant shift. Traditionally, operational decisions were guided by experience, institutional knowledge, and field observation. While these remain valuable, today’s environment demands something more: evidence-based leadership. The curb is now one of the most contested and valuable assets in municipal parking. We must move beyond intuition and toward decisions grounded in data, research, and measurable outcomes. For years, our traditional approach to curb management relied on observation and anecdotal feedback. When a location felt ...

When the Unthinkable Happens: Trying to Find Steady Ground Again By Lisa Copeland, PTMP

By IPMI Blog posted 03-24-2026
By Lisa Copeland, PTMP: Only a few days have passed since our campus was shaken, and yet it feels as if time has stretched and folded in on itself. I’ve watched our faculty, staff, and students move through these days with a heaviness that’s hard to put into words. What we’re feeling isn’t just grief — it’s a deep, disorienting devastation that touches every corner of our routines and relationships. In the earliest moments, everything feels unreal. Shock settles over the community like a thick fog. People speak softly, move slowly, and look at one another with the same unspoken question: How do we even begin to process this? As the days unfold, the ...